Terms and Conditions
Behaviour and Manual Handling Policies
Registration and Payments
· Enrolment can take place at the start
of the term or part way through subject to availability.
· Spaces are automatically carried
forward to the next term. You will be issued with an invoice towards the end of
the current term for the following term. This will show the day and time of
your child’s lesson. If you do not wish to continue with your child’s lessons
you must give at least half a terms notice.
· Fees are payable in advance of
lessons commencing or by monthly direct debit. Details are available on
· If fees are not paid by the time the
new term commences your child’s place may be allocated elsewhere.
· Payment can be made by cash, cheque
or BACS. All prices include VAT.
· Payment plans are available on
request but must be agreed in advance and the first payment must have been received
before lessons commence.
One to one lessons are subject to teacher
We will do our best to give you your requested time
slot but cannot guarantee this as we build our lessons around the children who
book onto our courses, rather than expect them to fit in to predetermined
In the event of cancellation less than 48 hours
prior to the commencement of the course there will be no refund
In the event of cancellation between 48 hours and 7
days before commencement of a course a 50% refund will be given
In the event of cancellation more than 7 days prior
to the commencement of a course a full refund will be given
All lessons must be paid for in advance whether
they are taken or not as our expenses remain the same.
Lessons may be cancelled due to unforeseen
circumstances or teacher illness in which case a full refund or equivalent
credit will be given on the following terms lessons.
Refunds and Cancellations
Fees are non-refundable if lessons
are not attended for any reason and there is no right to any catch up lessons.
If we need to cancel lessons for any reason the following will apply:
· An alternative location at the same
time and on the same day will be offered. In this case there will be no refund
or credit available.
· A catch up lesson during the counties
state school term dates will be offered. In this case there will be no refund
or credit available.
· If there is no alternative locations
or catch up date available a credit will be applied to the following terms
If your child or yourself have any
medical or additional needs these should be notified to us via the customer
portal when you register. We need this information to keep you and/or your
child safe and offer the best possible swimming lesson experience. Any such
information is only shared with the teachers and pool helpers responsible for
your lessons. All information is kept in accordance with our Data Protection
Policy. If there are any changes to this information, please notify us
immediately so we can act accordingly.
Your child and/or yourself should be
fit to swim each week. Nobody should swim if they have a bleeding or infected
wound (covering with a plaster is not acceptable), any infectious disease,
cough, cold, ear infection, eye infection, head lice or stomach upset. Please
allow 72 hours recovery after any sickness or diarrhoea. If your child has had
chicken pox the scabs must have fallen off before returning to swimming. You must always advise us if your child
comes down with an infectious disease after swimming. This is to protect vulnerable
groups and pregnant women.
Please check with your health visitor
for the latest guidance on vaccinations prior to commencing baby swimming with
We operate a strict double nappy
system for our baby swimming lessons. Full details will be found in the
information/welcome letter you will receive on enrolling.
Safety and Code of Conduct
A responsible parent must be present
on poolside at all times as the teacher
is only responsible for the child whilst they are in the water during the
lesson time. If children leave the water for any time during lessons i.e
for a trip to the toilet, they become the responsibility of the parents.
Any children watching lessons must be
seated and not moving around the poolside.
Lessons last for half an hour and
this includes the class change overtime.
Swimming hats must be worn in all
pools. Goggles are personal preference but if your child is continually
fiddling with them they may be sent to you so that you can adjust them.
No food, shoes or pushchairs are
allowed on poolside.
Separate changing facilities are
available. Under no circumstances are men allowed in the female change or
females in the male change. Children aged 8 and over must change in their own
gender changing room. If your child has additional needs and this is not practical,
please speak to the office to see if alternative arrangements can be made.
Playground equipment at any of the
schools we use is for the use of the school children only. Neither ourselves
nor the schools can be held responsible for accidents arising from their use.
Please stick to the paths and respect the school rules.
Talking to your Child’s Teacher
We appreciate that at times you may
need to chat to your child’s teacher, however, poolside in the middle of
lessons or during the changeover between lessons is not the best time for an in
depth conversation. In this case please contact the office and they will pass
on any information and collect any feedback for you.
· We understand that sometimes it is
unavoidable but please try and arrive promptly for lessons. Swimmers should not
be entering the water until their teacher instructs them to do so.
· Ensure your child uses the toilet
· Swimmers should wear one piece
swimming costumes or tight fitting shorts.
· All girls aged 4 and over must have a
top half to their costume or a shirt or rash vest.
· Swimmers should remove all jewellery
before entering the water.
Teachers and Pool Helpers
Julie’s Swim School teachers are all
qualified and DBS checked. We also have pool helpers from the age of 13 helping
us with lessons. They are there to assist with putting out and clearing up pool
equipment, holding the children, providing encouragement, and reinforcing safety
rules. Some of them undergo CPR and rescue training to provide poolside cover
for us. Many of them go on to undertake teacher training once they reach the
age of 16.
Manual Handling Policy
Our teachers and helpers are in the
water with non-swimmers and beginners. They can then offer support and build
confidence as and when required. The teacher or pool helper will always explain
to the child what they are going to do before they do it. All children will be encouraged but never
forced. We recognise that some children do not like to be touched and will
always respect their wishes. If you have any questions or concerns about manual
handling or your child during lessons, please email the office and the matter
will be discussed with yourself and your child’s class teacher.
The swim school owner Julie Simonelli
is an STA Aquatics Tutor and regularly undertakes the training of our promising
pool helpers to become qualified swimming teachers as well as ongoing teacher
training. This ensures continuity and the future stability of the swim school.
From time to time your child’s class may be led by our trainee teachers. They
will always be under the supervision of either the swim school owner or an
experienced Lead Teacher.
In Case of Emergency
The teachers will work as team to
ensure that any emergency is handled appropriately and effectively. Our
teachers and pool helpers have undergone training in this area. If it is
necessary to evacuate please follow the instructions issued by them.
The parking information for each of
our sites is contained in the Welcome letter. Please park safely and
considerately at all venues and allow plenty of time.
If for any reason you are unhappy
with your lessons, please email the office at email@example.com
Your complaint will be investigated by the swim
school owner who will communicate with any staff involved and reply to you
within 7 days.
Photography and videoing
Photography and videoing is not
allowed at any time in accordance with safeguarding procedures. If you wish to
take a photograph of your child, please ask your child’s teacher if they can
arrange for one to be taken. Julie’s Swim School may from time to time take
photographs. Please indicate whether you consent to this when completing your
registration via the customer portal.
Safeguarding Children, Young People and Vulnerable Adults Policy
Julie’s swim School we take a child centred approach and work very hard to do
the best for each individual child. We recognise that not all children are the
same and they may have different needs. We are inclusive and accommodate
diversity without discrimination. We encourage good behaviour through positive
reinforcement. We need the children to
act with a degree of self-control as we
are working in an environment which could put them and/or others at risk if
rules are not followed. We recognise that for some children, especially those
who are younger or have additional needs these boundaries can be difficult to
adhere to. Bullying of any kind will not be tolerated.
child’s class teacher will manage their behaviour in the following way:
Positive reinforcement will be used to encourage good behaviour
If your child continues with unacceptable behaviour; for example,
continually ducking under water when the teacher is talking, the teacher will
explain why the behaviour is not acceptable and follow that up with positive
Should the behaviour continue the teacher may ask the child to sit
out on the side to discuss the issue and ensure their understanding and then
repeat the steps above.
If it is necessary to sit your child on the side, we will discuss
with you how best to move forward in managing your child’s behaviour. Our aim
is to work as a team to achieve the best possible outcome for your child.
If your child is asked to sit on the side they will not be left
alone. A pool helper or available
teacher will wait with your child and talk to them to help them understand what
is acceptable and ensure their understanding.
The teacher will always finish the lesson on a positive note with
your child and may ask you to reinforce their discussions with them prior to
the next lesson.
If your child enjoys collecting stickers to reinforce positive
behaviour your teacher will arrange for these to be handed out at the end of
the lesson. Sticker charts are available to buy for £2. The purchase price is
donated to our supported charity Chloe and Sophie’s Special Ears Fund.
our website at www.juliesswimschool.com
. When you register through our
customer portal you will be asked for your consent to us keeping any medical or
additional needs information we request. You have the option to withdraw
consent at any time but without this it may not be possible for us to deliver
lessons to you. You can also subscribe to our newsletter to receive details of
holiday courses, items for sale and any competitions or customer surveys. You
can manage your preferences through the customer portal or on our website on
the contact us page here: http://www.juliesswimschool.com/Contact-Us.html